Privacy policy

If you visit a creator's page

We record visits so that the creator can see how their page is doing. For each visit we store:

• a random ID kept in your browser (in local storage and a cookie named lh_vid), so we can count unique and returning visitors. It is not linked to your name;
• which page you opened, which buttons you tapped, how long you stayed and how far you scrolled;
• where you came from: the site that linked to you, and any src or campaign tag in the link;
• your device type, browser or app, operating system and language, taken from what your browser sends;
• your country, when our hosting provider supplies it. We do not store your IP address in our analytics.

We do not use advertising trackers and we do not sell this information. Creators see totals and breakdowns, not a profile of you.

If you give your details to a creator, we store them for that creator:

• Email signup or waitlist: your email address. The creator can see and download it and may email you.
• Buying a product: your email, your name if you give it, and the order. Payment is handled by Paystack; we never see your card or mobile money PIN.
• Fan wall: the name and message you post, which may be shown publicly.
• Brand inquiry: the contact details and message you send.

If you are a creator

• Account: your email address and password (stored only in scrambled form).
• Your page: everything you add to it, including pictures you upload.
• Payouts: the bank or mobile money account you give us, which is passed to Paystack to pay you.
• Hive Brain: the content you add, your analytics and your fans' questions are sent to the AI provider that powers Hive Brain to produce answers, ideas and drafts.
• Telegram: if you connect it, your Telegram chat ID and username, so the bot can message you.

Who we share it with

Only the companies that help us run LinkHive, and only what each one needs: our hosting and database provider, Paystack (payments), Resend (email delivery), the AI provider behind Hive Brain, and Telegram (if you connect it). We may also disclose information when the law requires it.

How long we keep it

We keep your information while your account is open. When a creator deletes their account, their page, products, analytics and collected emails are deleted. Order records may be kept longer where tax or accounting law requires.

Your choices

• Visitors: clear your browser's site data to remove the visitor ID. To be removed from a creator's list, ask the creator or email us.
• Creators: download your subscribers, change your details, or delete your account in Settings.
• Anyone can ask us for a copy of the information we hold about them, or to correct or delete it, by emailing hello@linkhive.store. You also have the right to complain to your data protection authority; in Kenya this is the Office of the Data Protection Commissioner.

Children

LinkHive is not meant for children under 13, and we do not knowingly collect their information.

Changes

If we change this policy in a way that matters, we will say so here and tell creators by email. See also our terms and conditions.